File A Complaint
We are deeply sorry to hear that you had a less than satisfactory experience with our services. Your satisfaction is our top priority, and we are committed to resolving any issues you may have encountered.
How to File a Complaint
1. Your Voice Matters: We genuinely care about your concerns and want to make things right. By sharing your experience with us, you help us improve our services for everyone.
2. Step-by-Step Process: To ensure your complaint is handled swiftly and efficiently, please follow these simple steps:
- Describe Your Experience: Share the details of what happened. Your story is important to us, and we want to understand exactly what went wrong.
- Provide Relevant Information: Include any relevant information such as dates, times, and names of any staff members involved. This helps us investigate the matter thoroughly.
- Submit Your Complaint: You can submit your complaint via our online form below, or by calling our phone number at 01992 447 442.
3. Our Commitment to You:
- Listening with Empathy: We promise to listen to your concerns with empathy and understanding. Your feelings and experiences are important to us.
- Timely Response: We will respond to your complaint with the highest priority and keep you updated throughout the resolution process.
- Making Amends: If we have made a mistake, we will do everything in our power to make it right. Our goal is to restore your trust and satisfaction.
Your feedback helps us grow and improve. Thank you for giving us the opportunity to address your concerns. Together, we can ensure a better experience for everyone.
